Question 1

Why does ChewAway seem more expensive than a guy with a wand from Craigslist?

Accepted Answer

A generic cleaner quotes by the hour and rounds up at the end. We price by line item, method, and surface — steam + scrape gum removal at $0.95 per square foot, freeze + scrape at $1.35 per square foot, Basic pressure washing at $0.22 per square foot for general cleaning, Heavy-Duty pressure washing at $0.35 per square foot for heavy staining, oil, and buildup, with a $175 minimum job fee covering the dispatch, water capture, and the on-site walk. The number on the quote is the number on the invoice — no multiplier, no rounding, no surprise math on the day of service.

Question 2

I have pavers / decorative tile — which of the three methods is actually safe?

Accepted Answer

Three methods, three different surfaces, and we pick the right one on the on-site walk. Steam + scrape ($0.95/sq ft) is the workhorse for poured concrete, store entrances, parking aprons, and food-court edges — durable, paved, high foot traffic. Freeze + scrape ($1.35/sq ft) drops dry CO₂ pellets onto the gum and is the premium option when heat or pressure would damage the substrate: pavers, tile grout, painted and historic surfaces. Pressure washing stands on its own as a separate service — Basic at $0.22/sq ft for general cleaning, Heavy-Duty at $0.35/sq ft for heavy staining, oil, and buildup — scoped to paved flatwork: brick, tile, concrete, asphalt. If we find a substrate we can’t safely take, we say so before we spray.

Question 3

What happens when it rains, or when we want service in January?

Accepted Answer

Gum removal needs a dry window — steam + scrape and freeze + scrape both want the surface dry before the rig unwinds, so light rain pushes a job to the next clear morning; freezing temperatures don’t stop us. Pressure washing waits out heavy rain on the same day. The standing cadence handles the seasonal swing: weekly and monthly contracts absorb the winter backlog automatically, and the 15% recurring discount locks the rate across the calendar. We book the visit, watch the radar, and confirm the day before — no one shows up to a wet pad.

Question 4

If we want you here every week or every month, what does that actually look like?

Accepted Answer

A recurring cadence is weekly, monthly, or quarterly — your pick, same percentage off either way. We walk the site once, lock the scope and the line items, and then the same crew shows up on the same day at the same window, every cycle. The 15% recurring discount applies to the same scope — no re-bidding per visit, no “this week is bigger” math. If something genuinely changes (a new awning install, a tenant turnover), we update the scope once and roll the new rate forward. Otherwise: same surface, same method, same number, every visit.

Question 5

What’s the environmental story — are we putting chemical solvents down the drain?

Accepted Answer

No solvent runoff — that’s the line we won’t cross. The freeze method drops dry CO₂ pellets onto the gum; the pellet sublimes from solid to gas on contact, the gum embrittles, and we scrape the residue up. No chemical stripper, no contaminated wash water, no particulates washing into the storm drain. Steam + scrape and pressure washing capture their rinse water at the rig. Every method on the three-method lineup is built around the same principle: do the work, and bring the byproducts back with us. Freeze costs a little more because it costs a little more to do the job without solvents.

Five questions we hear before the first visit.

Walk the site with us and lock the line items.

Why does ChewAway seem more expensive than a guy with a wand from Craigslist?Steam + scrapeFreeze + scrapePressure wash

I have pavers / decorative tile — which of the three methods is actually safe?Steam + scrapeFreeze + scrapePressure wash

What happens when it rains, or when we want service in January?Steam + scrapeFreeze + scrapePressure wash

If we want you here every week or every month, what does that actually look like?Steam + scrapeFreeze + scrapePressure wash

What’s the environmental story — are we putting chemical solvents down the drain?Freeze + scrapeSteam + scrapePressure wash

Walk the site with us and lock the line items.